Refund & Cancellation Policy

By accessing and using products/services of Eko Bharat Ventures Private Limited (henceforth referred to as "Eko"), you accept and agree to the terms, conditions and rules without limitation and or qualification.

We reserve the right to modify the terms at any time without giving you any prior notice. Your use of Eko following any such modification constitutes your agreement to follow and be bound by the terms as modified.

Eko does not at any point of time during any transaction between the user and merchant/vendor take the ownership of any of the products/services provided by the merchant. The cancellation/refund, if any, will be governed as per the terms and conditions of the aggregator or of the merchant/vendor.

In the event you erroneously send a payment to a wrong party or have sent a payment for a wrong amount, Eko shall have no liability in this regard and your only recourse will be to contact such third party to whom such payment was sent and seek a refund (if any).

All sales of prepaid recharge on the Eko platform are final with no refund or exchange permitted. You are responsible for the mobile number or the account number for which you purchased the prepaid recharge.

Eko disclaims any accountability, legal, losses/damages or else, that might arise because of the act, omission or otherwise of any user on its website/mobile application. You expressly admit that Eko is only a payment facilitator & intermediary.

Any payment made erroneously by the user to any merchant establishment or any erroneous transfer to any person shall not be refunded to the user by Eko in any circumstances.

Refund Types

Following are the various types of refunds that you can use to refund payments to your customers:

1. Normal Refund

Amount is refunded within 5 – 7 working days.

2. Instant Refund

Amount is refunded almost immediately. By issuing instant refunds to your customers, you can provide a better user experience. This also helps in improving their reliability and trust in your business.

Handle Refund Chargeback

For the prevention of chargebacks, Eko only does source refunds. It means that money is refunded to the payment method that the customer used to make the payment. For example, if a credit card was used to make the payment, the refund is pushed to the same credit card.

If a chargeback is received for an instantly refunded payment, the processed refund will have a UTR (Unique Transfer Reference) in the callback. The UTR serves as a proof of refund completed between you and Eko.

For any query on payment related issues, contact us directly on +91 924 027 8654

Our Address

Eko Bharat Ventures Private Limited,
68, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015.
Phone: +91 924 027 8654